Refund Policy

Returns 

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@hkweightlifters.com with details of the product and the defect. You can send the item you consider defective to:

HONG KONG WEIGHTLIFTERS
FLAT 5, 3/F., BLK B, HI-TECH INDUSTRIAL CTR
491-501 CASTLE PEAK ROAD
TSUEN WAN, N.T.,
HONG KONG

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping 
To return your product, you should mail your product to: FLAT 5, 3/F., BLK B, HI-TECH INDUSTRIAL CENTRE, 491-501 CASTLE PEAK ROAD, TSUEN WAN, N.T., HONG KONG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over HK$200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.